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Frontline Help and Information
Delaware Valley SD uses an absence management service from Frontline Education, formerly Aesop, which greatly simplifies the process of recording and managing absences and finding substitutes. The Frontline Absence Management solution is available to you 24 hours a day, 7 days a week and can be accessed online, by telephone, or via the employee mobile app.
How do I interact with Frontline?
Online: https://app.frontlineeducation.com/
Here, you will be able to enter absences, check your absence schedule, update personal information, and upload your lesson plans for substitutes to view online. Tip: Acquiring Forgotten Credentials
Mobile App: The Employee Invitation Code is 7354
You can download the Frontline Education mobile app for free from the app store to enter and manage absences. Once the download is complete, you will need to enter DV’s unique 4-digit invitation code: 7354.
Phone: 1-800-942-3767
Simply follow the voice menu to enter and manage absences. We recommend that you call in to check the computer recording of your name and title. To do this, press Option 5 and follow the prompts.
Important Notes:
You automatically have dial-in access with the ID and PIN number provided in your welcome letter, but to access the website and mobile app, you must first create a Frontline ID via your personal invitation email.
When entering an absence, you will have the option of selecting Sick Time, Personal Time, Vacation Time, Professional Time, or To Be Determined (TBD). If selecting TBD, you must follow-up with a phone call to the Substitute Coordinator at (570) 409-2014 after entering your absence in the system in order to finalize the entry.
When entering an absence, please wait until you receive a confirmation number before you terminate the telephone call or close your web browser window. Your transaction is not complete until you receive a confirmation number.
If you have any questions or concerns, contact the Substitute Coordinator at (570) 409-2014.
Resources for Employees:
Acquiring Forgotten Credentials
Employee Advanced Training Video
QuickStart Guide for Employees: Web and Phone
QuickStart Guide for Employees: Mobile App
Frontline Help & Learning Center
Resources for Substitutes:
Acquiring Forgotten Credentials
Substitute Basic Training Video
Substitute Advanced Training Video
QuickStart Guide for Substitutes: Web and Phone
QuickStart Guide for Substitutes: Mobile App
Substitute Guide to Automated Phone Notifications
Substitute Guide to Jobulator Subscription Mobile App
Frontline Help & Learning Center
